FAQ
Orders
Can I change my order after I place it?
Contact Section One as soon as possible with your order number. We’ll check whether the order can still be updated, but changes are not guaranteed once processing has begun.
Can I cancel my order?
Contact us immediately. Cancellation depends on the order’s current processing and fulfillment status.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible. Address changes may not be possible after an order has shipped.
Shipping
When will my order ship?
Orders placed before 2:00 PM Eastern Time are usually processed the same business day. Orders placed at or after 2:00 PM are usually processed the next business day. Tracking is sent once an order ships.
What are the free-shipping tiers?
Eligible U.S. orders unlock Free Standard Shipping at $200+, Free 2-Day Shipping at $500+, and Free Overnight Shipping at $1,000+. Expedited transit begins after dispatch and remains subject to destination and carrier service availability.
Do you ship nationwide?
Section One ships to eligible U.S. destinations using the options available at checkout.
Pickup
Do you offer local pickup?
Eligible orders can select store pickup when the option is available at checkout.
When can I pick up my order?
Please wait until you receive confirmation that your order is ready before arriving.
Returns + Exchanges
What is the return policy?
Request an eligible return within 14 days of purchase or delivery. Eligible merchandise may be exchanged for another size, subject to availability, or returned for Section One store credit only. Standard returns are not refunded to cash or the original payment method except where required by law. See the Returns & Exchanges page for full eligibility and final-sale rules.
What if my item is damaged or incorrect?
Report a damaged or incorrect order within 3 days of delivery and include the requested order details and clear photos so Section One can review the claim.
Product
How do I choose a size?
Sizing can vary by brand. Use verified sizing information where available, or contact Section One with the product name before ordering if you need help.
What if my size is sold out?
Use Notify Me on the exact size when Back in Stock notifications are available.
Are the products sold by Section One authentic?
Section One sells the real merchandise listed through the store. If you have a question about a specific product or brand, contact us with the product link.
Section One Rewards
Is Rewards active?
Yes. Section One Rewards is active for online orders. Earn 1 point per $1 of the full online order total, including tax and shipping. Purchases made in-store through Square are not included.
Where can I view my points and rewards?
Sign in to your Section One account and open Section One Rewards to view your balance and available rewards.
Do points have cash value?
No. Points are loyalty currency, not cash. The reward terms shown in your account apply.
Contact
How do I get help?
Use the Section One Contact page or the relevant order-issue form. For order help, include your order number whenever possible.
